Thames Water Apology: Coming to a letterbox near you (Finally)

After a few more prods from us, Thames Water have finally pulled their finger out and begun to distribute an apology for the unacceptable problems they have caused recently.

Here is the text of the letter, 3,500 of which are currently being distributed:

"Dear Customer,

Thames Water would like to thank you for your patience and understanding during our essential works to replace Victorian water mains in Maida Vale. We understand your concerns and would like to apologise for the inevitable inconvenience and disruption this type of works causes.

To address specific concerns raised by residents, we have been consulting Westminster City Council, Transport for London and, more recently, the Maida Vale ward councillors. As a result, Thames Water will continue to support a full time member of staff on Westminster City Council’s parking team, dealing with parking suspensions.

In addition, our future correspondence will include information of concern to residents, such as changes to the working schedule, work interruptions or suspension of parking bays.

If you would like to contact us to discuss any aspects of our VMR programme, please call our project office Customer Service Team on 0845 603 4002 between 8am and 5pm Monday to Friday (or email to twlot6customercare@laingorourke.com).

Your ward councillors have provided their details so that, if you wish, you may contact them. We are in regular contact with them. They are:
Alastair Moss (amoss@westminster.gov.uk), Jan Prendergast (jprendergast@westminster.gov.uk) and Lee Rowley (lrowley@westminster.gov.uk).

Yours sincerely,

Paul Hammond"

Please let us know if you are still having problems with Thames. Unexpectedly their works in Delaware Road seem to have passed off without incident - yes, we were surprised too!

Lee