New Chief Executive of CityWest visit

Last Monday, we were pleased to welcome Mark Hoyland, the new Chief Executive of CityWest Homes, to Maida Vale.

We invited Mark because we wanted to show him all of the estates within Maida Vale and talk through all the current issues faced by local residents and the Estate Office. We spent a couple of hours showing Mark around Tollgate, Carlton Vale, Thurso, Torridon, the Scottish Towers, Oak Tree House and some of the street-based properties around the ward.

Mark was particularly complimentary about all of our estates - saying that they were some of the best looking and well run within Westminster - a testament to the TMOs and others who administer them so well. We spent a good deal of time talking through issues around customer service, maintenance, leaseholder charges and general responsiveness - all of which local residents have discussed with us and which we, as local Councillors, have noted over the last few months. Our primary message - serve residents first!

Mark has agreed to take our comments and issues back to CityWest HQ and to come back to us with responses on a number of issues.

Alastair, Jan and Lee